Today’s installment of 5 Questions with a Retail Expert is with Matthew Glaspey, Sr. Director of Digital Experience at Petco. Check out his views on the latest trends and challenges for top retailers. If you’d like to hear more from Matthew, join us for an educational panel discussion with him, Chris Walton from Omni-Talk, and Yantriks’ experts on Tuesday, August 20th during eTail East in Boston!
30,000 attendees, including global retailers, industry pundits, and vendors from all over the world came to NRF 2019 to hear insights from the intersection of retail and technology. Now that the dust has settled on the main stage and I’ve had time to internalize all the incredible content and learnings, one thing is clear: It’s all about new retail’s customer experience.
Earlier this year Petco chose Yantriks to enable a key capability for today’s e-consumer: buy online pick up in-store (BOPUS). Powered by the Yantriks Personalized Fulfillment Platform (PFP), this provides Petco customers with the option to view available inventory online, purchase products from nearby stores and pick them up that same day.